What is Brooks Brothers return policy？

Here is the current Brooks Brothers return policy (applicable to U.S. purchases at BrooksBrothers.com and in-store unless otherwise noted):

1. Standard Return Window

Most merchandise (unwashed, unworn, with all original tags attached) can be returned or exchanged within 60 days from the date of purchase for a full refund when accompanied by the original sales or gift receipt. 

2. Condition of Items

Items must be in their original, unused condition with tags attached to qualify for a return or exchange. 

3. In-Store vs. Mail Returns

• In-Store Returns: You may return eligible purchases to any U.S. Brooks Brothers retail store with your receipt to receive a refund or exchange in person.

• Mail Returns: For online purchases, start the return process via the BROOKS BROTHERS return portal to generate and print a return shipping label and mail your item back. 

4. Refund Method and Timing

Refunds are issued back to the original form of payment. Once a return is received and processed at the warehouse, refunds generally appear on your account within approximately 10 business days, though timing can vary by payment provider. 

5. Exchanges

Brooks Brothers does not offer a direct automatic exchange by mail; to change to a different size or item, you generally return the original purchase for a refund and then place a new order. 

Exchanges of outlet merchandise must be handled in a Brooks Brothers Factory Outlet store. 

6. Final Sale and Exceptions

• Final Sale Items: Certain items marked “Final Sale,” clearance, or heavily discounted may not be eligible for return. Check the item’s listing or receipt carefully. 

• Customized or Altered Items: Custom-made or tailored items are typically non-returnable unless defective.

• International Returns: Policies for purchases made outside the U.S. can differ; refer to the regional Brooks Brothers site for specifics. 

7. Lost Receipt / No Receipt

You may still be able to return items without a receipt, but the refund typically is issued based on the current selling price or store credit at the retailer’s discretion; you may also be asked for identification. 

8. Damaged or Defective Merchandise

If an item arrives damaged or defective, contact Brooks Brothers customer service promptly for instructions on return and replacement. 

Key Summary:

• 60-day return/exchange window for most items. 

• Items must be unworn, unwashed, with tags. 

• Can return in-store or by mail. 

• Refunds to original payment method, typically within ~10 business days. 

• Certain items (final sale, custom) may be non-returnable.