What is Tommy Hilfiger return policy?

Tommy Hilfiger Return Policy (2025)

For most purchases, you have 30 days (45 days for Hilfiger Club members) from the shipping confirmation date to return items. Items must be unworn, unwashed, and have the original tags attached.

Here is a quick breakdown of the policy details to help you get your refund.

1. Time Limits

• Standard Window: 30 days from the date your order shipped.

• Hilfiger Club Members: You get an extended window of 45 days.

• Holiday Extension: Purchases made between October 23 and December 24 can typically be returned until January 31 of the following year.

2. Return Fees

• Mail Returns: A flat fee of $4.95 will be deducted from your refund to cover the cost of the prepaid shipping label.

• In-Store Returns: Free.

3. How to Return

• By Mail:

  1. Go to the Tommy Hilfiger website and find the “Start a Return” portal.

  2. Enter your Order Number and Email.

  3. Print the prepaid shipping label and packing slip.

  4. Drop the package off at the carrier location listed on the label.

• In-Store:

  • You can return most online orders to any Tommy Hilfiger retail store in the U.S.

  • Important Exception: If you paid using PayPal, Klarna, Afterpay, or Amazon Pay, you cannot return the item in-store; you must mail it back.

4. Non-Returnable Items

The following items are generally Final Sale and cannot be returned:

• Items marked as “Final Sale” (often clearance items with deep discounts).

• Customized or personalized items.

• Underwear and swimwear (if the hygienic liner is removed or tags are missing).

• Gift cards.

5. Exchanges

Tommy Hilfiger does not offer direct exchanges. If you need a different size or color, you must return the original item for a refund and place a brand-new order for the correct item.

Suggestion: If you are unsure if your item is eligible (for example, if it was a gift), check the order confirmation email for the specific “Final Sale” designation before you head to the store.